FAQ

1) How can I personalize an illuminated sketch, a poster, or wood?

You can easily personalize the product with your photo and desired text. You will get the option to enter the details at the checkout page. You can send the information before or after placing your order. 

2) Do you have a safe checkout system?

You can feel free to checkout your order at MyPhoto-Gift. You get a guaranteed safe checkout with 256-bit AES encryption, McAfee and Norton security, and more. 

3) Which payment methods do you accept?

MyPhoto-Gift accepts a range of payment options including Amex, Apple Pay, Paypal, Visa, and Mastercard. 

4) How long does it take to personalize the order? How long will it take to receive my order?

Every order takes 2-5 days to be ready for shipping. Then it can reach you within 2 - 25 business days — depending on your location. 

5) Do you offer order tracking? How can I track my order?

Yes, you get the option to track your order. You can find the link to the order tracking page in the footer section. You will have to select your country, and the page will redirect you to the official post website of your country. You can simply enter your tracking number (which is activated within 24-72 hours) to track your order. 

6) Do you offer international shipping?

Yes, MyPhoto-Gift offers international shipping.

7) What is your return policy?

MyPhoto-Gift considers your satisfaction as its top priority, but the items cannot be returned — since they are personalized for every customer and cannot be used by anyone else.

8) How can I contact you?

There are different ways you can contact MyPhoto gift. You can chat with us online, use our contact form, or reach us via our email or contact number. 

9) How do I receive alerts about new arrivals?

MyPhoto-Gift keeps introducing new and innovative products. You can remain up to date about the new arrivals simply by signing up for our newsletter.